Customer Testimonials
They were able to help us out of a bad situation. We were from out of town when our vehicle had a major breakdown
I needed out of a rig. Windy Chevrolet helped me even tho my payment is high
Ron and Jessica always do a great job for me. I have sent many people including my family to Windy Chevrolet because of the salesmen and the finance, Buying a vehicle is a big decision and windy always has people who are knowledgeable about their product and they consider my time which is very important to me since I have very little. By the way Cade took me on the test drives and did a great job of explaining all the accessories on the vehicles, Thank you for taking such good care of my family and I. Steve Cleary
They got us in, in a timely matter, kept us apprised of the work being done. Very happy!
totally dysfunctional operation ,no staff or certified techs 10-12 months ago. they did a long long poor job and installed parts i felt unneeded and re torqued essential components to wrong specs
Bob took great care of me and my truck very happy with the work I would recommend you to all.of my friend ,s
The staff was very polite and understanding even though I didn't purchase a vehicle. A good auto dealer
Amazing customer service. The fact they did everything they could to get me into my new car is just uncanny.
It's a nice place with good hard-working people.Give them a chance and they'll find you a car
Friendly and prompt I would recommend this dealer ship to anyone that needs service on their car
No one communicated with us. We did all the calling for over a week. Was not impressed!
Welcoming, knowledgeable, easy to get car and financing completed. I would recommend them to friends and family!
Lilly was very helpful in getting my service set up and Aaron understood the issue I was having with my seat memory position
I WAS QUOTED A PRICE OUTSIDE, THEN AN OFFER TO TAKE A THOUSAND MORE OFF TO EARN MY BUSSINESS. THEY CAME BACK WITH A THOUSAND MORE THAN THE FIRST QUOTE. I BOUGHT THE CAR ANYWAY, ( MY FAULT ). SO NO I WONT BUY FROM WINDY CHEVROLET, I WILL ALSO TELL AS MANY OTHERS THE POOR EXPERIENCE I HAD WHILE I WAS THERE. I WILL DISCOURAGE OTHERS FROM COMING TO SEE YOU.
They charge to much, even charge to diagnose when you take it in for something specific, lie about what needs fixed don’t even do what ur charged for. Sexist don’t let the girl who works at the counter fool you. Even if the Manager tells you that he will reimburse you for work not done the owner will say no they don’t get any money back. Thought taking it to a certified dealership to get my car fixed would be best but I left with more problems then it had when I took it in all it ... Read More DealerRater - Apr 16, 2025
They ran my credit for two different cars and sold me a car with recalls and old tires didn’t offer to sweeten the deal. They were more worried Iabout qualify than negotiating a vehicle price. If you never bought a vehicle they will run you credit with count less vehicles seems a like they take you credit hostage they know loopholes to get you credit even if banks try to deny them.
Disappointed. Miscommunications on their part. Took long to see my money return from what I originally was told. I Wouldn’t use in the future.
These guys are solid in every way! Colin is the major reason I went to Windy!
Polite phone call with Lily. Service change done quickly and I was back on the road not long after. I will continue to use them to service my vehicles.
Not problem It was fine I can say it was ok Have a good day
Best shop I've ever been to would recommend it to everybody thank you Steve Turpin
Dalton is a great guy! Not only did the kid have a “no pressure” policy but he genuinely cared about us. He really made this purchasing process easy and hassle free! Thank you Dalton!!!
Got what I wanted very knowledgeable Would recommend for others to get cars from there
Friendly, very welcoming, clean, i would definitely bring my vehicles back to this dealership and refer them to friends
Professional and Determined. Josh said he was going to work harder than anyone to get what I needed and he did. Along with his VP I was able to get a vehicle that had everything I had asked for, from AWD to staying in a comfortable payment they sure pulled through for me. Usually it can be a stressful process but Josh was able to keep the entire process stress free. I appreciate that he listened to what I needed, what I can afford and what I was capable of putting down without creating a financial overload on my part. ... Read More DealerRater - Mar 18, 2025
Not sure who Lilly Lands is, but if she was the service manager, she was fine and very helpfull. I was probly there about an hour and a half and they did a fine job dialing in my new keyfob and cutting a new spare key.
I trust them completely with my oil changes. Other repairs … not so much. This last oil change went smoothly.
Flexible and easy to work with. The team was upfront and honest with everything and made the deal happen.
Was a smooth easy transaction. Everyone very friendly and know their jobs. Great staff. Positive experience. Will tell others of great service.
Great service and company.. she was helpfully explained the problem and there was no hidden fees
Great service and very friendly. The test drive route for Windy City is a great combination of city and highway to ensure you get a good feel for the vehicle. This is our second car through Windy City. Would go back!
I've bought two cars from Windy Chevrolet and it's been great every time. Every one is super nice and very helpful I will go there every time I'm looking for a new car.
Really liked all the attention we received , the made us feel like they cared about us
Although I brought my vehicle in for a certain problem. The service department assisted in finding and fixing a problem.
They were very quick in responding, and we received above and beyond service by Bowden. Living across the mountains we felt very comfortable with the sales and finance teams over the phone as they handled our purchase. Love our new car!
Tire sensor fix would have been nice if it was faster. Could have checked before the test drive. Had a couple days to do it.the extended warranty could have been explained a little more clearly. Everyone was very nice. It was an enjoyable experience. Would recommend to others.
You are treated with awesome respect from the time you start the journey until you end your journey!!! Cowboy is the best !!!
Overall a nice quick service experience for a LOF. I was in and out in 50 minutes. The desk agent was friendly and took care of my appointment. The waiting area was nice and had small snacks. I am torn a bit now because I usually travel to Yakima for my services and in the end staying here local cost about $40 more. I'm not taking a star from the review for that. I'm assuming because Windy was not my purchase dealer ?
Very profesional and helpful from setting up the appointment, insuring there was a rental availible, and finishing the 90k tune up in a timely manner. We will be returning customers!
They fixed a recall item within the time they quoted, staff were friendly and service was good
Their communication was very poor. Their techs appear to lack in quality with diagnosing issues. They had my truck for a month and finally fixed it with help from GM Tech. They damaged my vehicle further and had to have their damage repaired by a more reprital dealership.
Lily was without. Doubt the best service rep I have ever worked with at any dealership in my 70 years. She went above and beyond to communicate and assist me as I was stranded in Ellensburg with my trailer. She kept me informed which enabled me to make decisions and further assisted in verifying problem was covered by warranty. Cannot express how grateful I was to have her handle my service problem.
Great bunch,just took 5 hours for approval also will helped on the sale of chevy colorado
Service was great and professional. Everyone was friendly. Would recommend them even if you own an outside brand.
All the people there are great and very very nice and they go above and beyond
It was great that I was able to buy the car through text communication, though there were times when I didn’t have enough information and it felt like a scam. I was asked for a debit card, then wiring information without seeing any financing documentation or other records proving that I was speaking with a legitimate dealership. Then there was no tracking number for the documents even after I sent my deposit. Couple things that could be cleaned up.
All really good people thanks for helping Me y wife with our vehicle God bless 🙏🙏🙏🙏🙏
$250 for an oil change. I took it to Les Schwab and you had it tightened too tight. They couldn’t get it off the second time the first time that you guys stripped it.
Dalton was personable throughout, and tolerated my humor and stories along the way. I would recommend any customer find him to purchase a vehicle at Windy, soon to be Ellensburg Chevrolet!
Excellent service with polite, professional staff. Very respectful of my time and needs. Thank you Windy for all you do. I will be sure to refer anyone in need of service or a vehicle to you
The staff is very friendly and helpful I took my car in for an oil change and was informed along the way and helped !
This was the best car buying experience we have ever had! Colin was amazing!!!! Jessica found us the best loan available. Highly recommend this dealership
Customer service has decline significantly in the last two years. Condesending service reps that didn't complete tasked asked for.
They all were very helpful and very pleasant they came through with the deal I asked for and I absolutely love the truck I got
Worked hard to help solve my automotive problem. I appreciated that. It did take a long time though.
I bought a truck, you think they would fill it up and detail it prior/
I went into Windy Chevrolet on December 30, 2022 in desperate need of a good used vehicle. Upon selecting one, I asked about its maintenance record and timing belt/chain status. They assured me it was not an issue. I laid $1500 down and financed the rest. The car lasted only 8 weeks before the timing belt failed on the highway. I'm now making monthly payments on a dead vehicle that Windy Chevrolet will not stand behind. Horrible experience. Horrible business.
Update: it's now been 2 years, and I've corresponded with them 3 times. They won't stand behind the vehicle they unloaded ... Read More DealerRater - Jan 11, 2025
We are excited about our new car and the fact we bought locally. Thank you.
Quoted us about 3 hours for work done on my car, but took six hours to complete
Inviting environment with positive staff overall. Everyone seems to belong to a community and they are all personable. Buying process was swift and fair.
Service department quickly diagnosed my problem with the TPMS, had the needed sensors in stock, and replaced the sensors in a timely manner.
Worst service department in the state. My new car was running great, I took it in for routine maintenance at 22,500 miles and it died 3 miles from the dealership. I had to tow it back at my expense. The service manager avoided taking responsibility and did nothing to make right the problem the caused. Nightmare!
Lily was speedy and courteous with the answers needed. Car was returned clean and was pleased with the shuttle service provided
I brought my 2020 Blazer in for a routine 40K-mile maintenance and brake replacement. The only issue with my vehicle was one faulty TPMS sensor. After receiving my vehicle back, I found that all of the sensors were now malfunctioning. The mechanics informed me that they couldn’t reprogram the other three sensors without replacing the faulty one, at an additional cost of $190. I know that TPMS sensors often fail, and it is not necessary to replace all of them to restore functionality. This experience feels deceptive and unfair.
Will do later---depending when I receive paperwork--and when Oregon Community Credit Union receives theirs so as I can register the truck Bob D.
Aaron was very informative about my cars needs. I learned that the new cars really require a conscientious owner.
I live in the woods and drive up a half mile of dirt road to reach my home. My poor Denali deserves better - if I wash it it is filthy after one trip to town. I know what the outside of a dirty car looks like but I knew nothing about air filters, tranny and differential fluids needing to be cleaner than mine were!
I made a fool of myself on Monday December 23, 2024 in the Windy Chevrolet showroom I blamed ... Read More DealerRater - Dec 27, 2024
Wonderful customer service. Best experience of buying my first new car. Everyone was extremely helpful
Everyone is great. Had a wonderful experiance..But getting anything fixed on warranty is three weeks out and very un acceptable. Last and only Chevrolet ill buy!
Helpful, efficient, and friendly staff made my service experience (new tires) pleasant and productive. The technician even postponed his lunch to finish my tire installation and this shorten my wait.
Out standing service and service advisor she was very helpful keep up the good and amazing work
Welcoming and provided great customer service. Aaron was respectful and patient with us while we made our decision.
Mike is professional and explains quote, work done very well. He went to great lenghts to accomodate. Work was done well
I went into Windy Chevrolet on December 30, 2022 in desperate need of a good used vehicle. Upon selecting one, I asked about its maintenance record and timing belt/chain status. They assured me it was not an issue. I laid $1500 down and financed the rest. The car lasted only 8 weeks before the timing belt failed on the highway. I'm now making monthly payments on a dead vehicle that Windy Chevrolet will not stand behind. Horrible experience. Horrible business.
Update: it's now been 2 years, and I've corresponded with them 3 times. They won't stand behind the vehicle they unloaded ... Read More DealerRater - Dec 9, 2024
Always nice. Try to fit our needs when we need service. I won’t go anywhere else. Thank you windy Chevrolet
Nice advisers, clean and clear entrance, great service, prices seem high. But I’ll be back
Colin was the star of the show for sure, what a great group of people to work with. I highly recommend Windy and their staff
Nice experience overall, although forcing customers to pay for nitrogen in the tires without prior notice is unacceptable. I am sure it’s a great way for the dealer to make an $99 dollars on a sale and save them some hassle when the temperature changes. But the customer has no way to know if the service was really provided. If the dealer wants to put nitrogen in the tires and not give the customer a choice, plus needs an extra $99 to cover the cost, it needs to be included in the purchase price of the vehicles. Eric claimed that he ... Read More DealerRater - Dec 1, 2024
Very friendly and helpful group. It was fantastic that they delivered the vehicle to my house, it saved me a lot of trouble..
The service department did not get the issue with side sensors on '24 Silverado 2500hd resolved. I was told the technician who worked on it would call me. I never received that phone call.
They replace the transmission in my corvette. I am very satisfied with the job. Would highly recommend and will continue to do business with them.
Good people. We felt very comfortable working with them. Glad they’re here in town.
Great dealership! They were easy and fast to work with. Very professional and will definitely use them again!
Great place to buy a car, would highly recommend. In love with my Chevy purchase and entire experience!
Great service, good value and overall experience. I will be back and will referrer if asked by friends and family.
My daughter took the car in for service. She seemed to be happy with the service she received.
I’ve bought 3 cars from them over the years -2 Suburbans and a Tahoe. Also had service and recall work done there. Lately ,there seems to be a scheduling problem. I was told lack of employees (techs) and even though I had early morning APOINTMENTS set, my Truck was not done at a reasonable time of day frame. VERY frustrating and I’ve lost faith. I am. 1 vehicle owner and have to Rely on other people to drop me off and pick me up at the dealers. This Last time , it caused a School Bus Driver (in between morning /afternoon ... Read More DealerRater - Oct 25, 2024
Would never deal with this guy and his sense of humor isn’t funny. Look out for the wink!
Polite people, they were able to listen to my story and help get me back to somewhat normal.
I will not answer these, bought a vehicle cash for 16,700 out.the door over 18,000 had too replace the tires out of pocket for 1,500 no spare tire another 200 no.key too vehicle and fab another 650.00..
Much better customer service than at Harvest Chevrolet in Yakima. Than you so much. Much appreciated.
Everyone was very helpful and polite. Enjoyed meeting with everyone from service to out th
Had an oil line burst. Windy Chevrolet squeezed me into their work schedule and got me on my way. They did an outstanding job and kept me well informed about the repair.
They are professional with excellent communication. Prices reasonable. Fixed an additional problem with UConnect we hadn't mentioned, gratis.
Windy takes great care of us on our vehicle purchases and when we need to get them serviced.
Great place to buy a car!!! Ron is the best!!! Very nice facility for being old!!!
Honest, precise communication..great experience . We are appreciative of all their help. Dealing with the paperwork was done efficiently.
Was very satisfied with the way I was treated with the costumer service desk very professional and the mechanic did a great job
Not impressed with Windy Chevrolet anymore. I've bought 3 vehicles there and I won't make that mistake again. Typical, tell you what you want to hear to make a sale and then won't honor what they said when the time comes to step up. Going back to Pingrey Ford next time.
On Monday while we were on our way home from vacation the engine completely blew on our 2021 Chevy Trailboss LT with around 21k miles on it. We had the truck towed after hours into their service department. Dropped off keys with an explanation in their drop box. They got the truck in Tuesday morning and by Wednesday we had the full answer on what was wrong but unfortunately there was no ETA on a new engine - no fault to Windy on that at all.
My wife and I got online and looked at their website to see if there ... Read More DealerRater - Oct 3, 2024
They explained everything they needed to do on my car and why it was needed. They were very polite.